Terms and Conditions

This page sets out the Terms and Conditions of the Extended Warranty and clarifies the rights and benefits it provides in addition to your rights under the Australian Consumer Law.

The following is a summary of your rights under the Consumer Guarantees. For further information please consult the ACCC website at: accc.gov.au

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Under the Australian Consumer Law, your rights commence and continue for a “reasonable period” from the date you purchased the Product. What is a “reasonable period” will depend upon all of the relevant circumstances, including the price, the uses to which it has been put and the nature of the Product. In addition you may also be entitled to have the Product repaired or perhaps replaced under the terms of the Manufacturer’s Warranty relating to your Product. Information on the Manufacturer’s Warranty is contained in the Product packaging. The benefits under your Extended Warranty are in addition to your rights and remedies under the Australian Consumer Law, any other law that applies to the goods or services that you purchase from us.

Dometic Care Extended Warranty - What’s included?

This Extended Warranty includes additional benefits to the rights you may have under the Australian Consumer Law and does not seek to alter or reduce these rights in any way. You will enjoy the peace of mind, certainty and convenience of having the whole repair/replacement process managed for you in respect of certain types of mechanical and electrical faults under the terms of this Extended Warranty. If the Product breaks down as a result of such a fault, we will ensure the Product is fixed or replaced – without you needing to make a claim under the Australian Consumer Law or on the supplier or the RV manufacturer. Usually, all you need do is call the Customer Helpline and the operator will assist you with your claim. The Dometic Care Extended Warranty is issued to you by Dometic.

What is not covered?

To avoid doubt, your Dometic Extended Warranty does not protect against the following;

1. Travelling fees to attend site to conduct repairs or assess a Product.
2. Service call fees to attend site to conduct repairs or assess a Product.
3. Labour or inspection charges by the repair agent where no fault is found, or where the fault is caused by negligence, accidental or deliberate misuse or unauthorised alterations.
4. Costs associated with installation, dismantling, or re-installation of the warranted item in which the original installation is unreasonable, such as if kitchen cupboards need to be dismantled to remove an appliance for servicing. Only the Product repair or replacement will be covered.
5. Cosmetic blemishes which do not affect the operation of the Product, worn, blistered or torn fabric.
6. Accidental or malicious damage, misuse, negligence or faults caused by a failure to provide routine maintenance.
7. Faults that have resulted from normal wear and tear, including rusting, corrosion or mould.
8. Costs associated with routine maintenance and servicing such as cleaning, adjustments, lubrication, alignments.
9. Consequential loss or damage of any kind.
10. Cost of replacement of any item or accessory, either external or internal that is intended to be replaceable, including shelves, fuses, batteries, light bulbs, fluorescent tubes, filters, or attachments.
11. Accessories such as adaptors, cords and cables.
12. Repairs carried out by repair agents that are not authorised by Dometic.
13. Products used commercially are not covered by this Extended Warranty.
14. Negligence, accidental or deliberate misuse, or alterations to the Product not approved by Dometic.
15. Failure to follow the manufacturer’s instructions for usage, installation, operation or maintenance.
16. Damage/failure to operate caused as a result of improper installation or infestations of vermin, pests or insects.
17. Perceived faults where the Product is operating within the normal range of Dometic performance specifications, and these performance specifications were made known to you prior to purchase.
18. Labour charges/penalty rates for work outside our repairer’s normal working hours.

While some of these items may be covered under the Australian Consumer Law while the Consumer Guarantees are in effect, these items will not be covered under the Extended Warranty.

1. Definitions

Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth). Consumer Guarantees are consumer rights under the Australian Consumer Law that include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
Customer Care Line means a call centre service operated by us which is accessible by dialing 1800 21 21 21.
Dometic means Dometic Australia Pty Ltd.
Extended Warranty (also referred to as Dometic Care Extended Warranty) means the extended warranty period applicable to the purchased Product.
Extended Warranty Terms and Conditions means these terms and conditions governing the Extended Warranty.
Manufacturer’s Warranty means the standard warranty for parts and/or labour provided by Dometic at time of purchase of the Product.
Manufacturer’s Warranty Period means the period of time covered by the standard Manufacturer’s Warranty.
Mechanical or Electrical Failure means a sudden and unforeseen breakdown of the Product arising from a mechanical or electrical fault including any failure but not including those listed in the “What is not covered” section of these Terms and Conditions.
Original Purchase Price means the recommended retail price (RRP) of the Product purchased within a manufactured recreational vehicle such as a caravan, at the time of purchase, or the invoice price if the Product was purchased individually for fitment to a recreational vehicle.
Invoice price means the sale price listed against the Dometic Product on the original tax invoice when a Dometic Product is purchased not within a recreational vehicle package, but individually for fitment to an existing recreational vehicle or other use.
Product means any Dometic product as described in the original purchase receipt and/or tax invoice for the product.
You, your means the person or persons named as the purchaser on the original purchase receipt and/or tax invoice for your product and your Extended Warranty.

2. Eligibility for the Extended Warranty

This Extended Warranty is only available for purchase if the Product:
(a) is purchased new (subject to rights of transfer referred to under the heading “Extended warranty is transferrable” in this document). (b) is purchased for personal use; i.e. not for any commercial use including hire. (c) is manufactured for and approved by all necessary authorities for sale and use in Australia.

This Extended Warranty is valid for the period detailed on your purchase receipt and commences from the day any part of your Manufacturer’s Warranty expires.

Dometic agrees to offer Extended Warranty for either1, 2, or 3 years beyond the Manufacturer’s Warranty period from the date of purchase of the product. For information on which Dometic products are included in this extended warranty program contact us on 1800 21 21 21.

We will repair or replace the Product or relevant parts with the same or equivalent product or parts. We may use refurbished parts if necessary. If necessary, we may replace your product with a refurbished product of the same type rather than repairing it. For the purposes of this Extended Warranty cover, the replacement in this instance will be deemed a repair. The replacement product will be in as good or better condition than the original.

Where we have elected to replace a Product under the Extended Warranty and a Product with equivalent specifications as determined by us is unavailable, we may elect to pay you up to the value of the original Product purchased. Where we have replaced your product, the faulty product or parts become our property. Your extended warranty remains in place for the remaining period of the original extended warranty. Your replacement product will also be covered under the Australian

Consumer Law You may dispose of the Product if we agree and it is in your possession.

3. Repair costs

In most cases, we will repair the Product using one of our approved repairers. They will invoice us directly. However, in rare circumstances we may not have an appropriate approved repairer close to your location, we may at our discretion, agree that you nominate a repairer and we will discuss the repair with that business and agree on rectification needed and cost of rectification.
The nominated business must have staff with suitable qualifications and licensing relative to the type of work needed. If Dometic is not comfortable that the nominated business is suitable, other options can be discussed with our call centre staff to assist you to find as quick a solution as possible.

4. False or exaggerated claims

We may refuse to action or allow a claim under your Extended Warranty, or reduce the benefits available to you in respect of the claim, if, in our reasonable opinion, you make any misrepresentation or commit any fraudulent or dishonest act or omission in connection with the claim.

5. This Extended Warranty is not a performance guarantee or insurance

This Extended Warranty is not a guarantee of performance or an insurance policy; it is an Extended Warranty subject to these terms and conditions as agreed between you and us.

6. Transfer

This Extended Warranty is for the benefit of you and anyone else we have agreed with you. No benefits will be given to anyone else unless it is transferred by contacting us. You can transfer your Extended Warranty to a new owner of the Product at no cost to you. To organise the transfer please call the Customer Care Line.

7. Cancellation of this Extended Warranty

You may only cancel your Extended Warranty during the cooling off period. After the cooling off period has expired, there will be no refund of the fee you have paid for the Extended Warranty.
Dometic has the right to cancel your Extended Warranty if you commit a material breach of these Extended Warranty Terms and Conditions, you have given any false information to us when submitting a claim or otherwise or for any other reason allowable by law. We will provide you with notice of the cancellation.

8. Privacy

Dometic Australia Pty Ltd is committed to protecting the privacy of your personal information. You can access our full privacy policy at dometiccare.com.au. The primary purpose we collect personal information from you is to provide you with an extended warranty on products you have purchased from us. We may also use or disclose the personal information for another purpose such as to inform you of relevant updates and to invite you to events that may interest you.

Our usual process of collecting personal information is to collect the personal information directly from you. We may also collect personal information from other sources, such as RV manufacturers, dealers and service agents. We will only collect the personal information from these other sources if it is necessary to provide you with the extended warranty, or you have instructed us to collect your personal information from those sources.

The information is usually collected before we grant an extended warranty to you. If you do not provide us with the requested information, we may not be able to provide you with the extended warranty. In some cases it may be possible for you to provide us with some but not other personal information. You can ask us if this is possible before providing us with your details. Your personal information may be disclosed to other entities, such as our suppliers and providers, dealers and service agents, insurers. We may also disclose your personal information to overseas entities as part of providing our services to you in the most efficient way. These entities are located in the following countries: Sweden, Hong Kong, Germany. We will take all reasonable steps to ensure that the overseas entities use the personal information in a way that is compliant with the Australian Privacy Principles and other relevant privacy laws.

Our detailed privacy policy at includes further information on how you can access and seek correction of your personal information and how you can complain about a breach of your privacy. The policy also contains information about how we will deal with a complaint.

If you have any concerns about the privacy of your personal information, please consult our full privacy policy at dometiccare.com.au. You may also contact us on 1800 21 21 21 or by email at privacy@dometic.com.au

9. Law and Jurisdiction

This Extended Warranty is subject to the laws of the State or Territory in Australia where it was issued.